{"id":21559,"date":"2024-10-22T17:50:06","date_gmt":"2024-10-22T17:50:06","guid":{"rendered":"https:\/\/www.ergo21.com\/staging\/?page_id=21559"},"modified":"2025-03-17T04:46:47","modified_gmt":"2025-03-17T04:46:47","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/www.ergo21.com\/staging\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21559\" class=\"elementor elementor-21559\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5856da animated-fast e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"d5856da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ef402b e-con-full pstrong e-flex e-con e-child\" data-id=\"6ef402b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2633833 elementor-widget elementor-widget-heading\" data-id=\"2633833\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Shipping Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d579e00 elementor-widget elementor-widget-text-editor\" data-id=\"d579e00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\twww.ergo21.com (\u201cwe\u201d and \u201cus\u201d) is the operator of (www.ergo21.com) (\u201cWebsite\u201d). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21182e2 shipping-policy elementor-widget elementor-widget-text-editor\" data-id=\"21182e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"margin-top:0;\">1. General<\/h3>\nSubject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.\n<h3>2. Shipping Costs<\/h3>\nShipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.\n\nThis price will be the final price for shipping cost to the customer.\n<h3>3. Returns<\/h3>\n<strong>3a Returns from foreign orders from outside USA<\/strong>\nwww.ergo21.com will happily accept returns from outside USA but the shipping costs to return an item are the responsibility of the buyer. In addition for these kind of orders upon receipt of the items, the customer will be credited for the cost of the item minus any shipping charges that incurred when shipping the items. This policy is in place as the cost of shipping outside USA is high.\n\n<strong>3.1 Return Due To Change Of Mind<\/strong>\n\nwww.ergo21.com will happily accept returns due to change of mind as long as a request to return is received by us within 60 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.\n\nReturn shipping will be paid at the customers expense and will be required to arrange their own shipping.\n\nOnce returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.\n\n(www.ergo21.com) will refund the value of the goods returned but will NOT refund the value of any shipping paid.\n\n<strong>3.2 Warranty Returns<\/strong>\n\nwww.ergo21.com will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.\n\nCustomers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.\n\nUpon return receipt of items for warranty claim, you can expect www.ergo21.com to process your warranty claim within 7 days.\n\nOnce warranty claim is confirmed, you will receive the choice of:\n\n(a) refund to your payment method\n\n(b) a refund in store credit\n\n(c) a replacement item sent to you (if stock is available)\n<h3>4. Delivery Terms<\/h3>\n<strong>4.1 Transit Time Domestically<\/strong>\n\nIn general, domestic shipments are in transit for 2 \u2013 7 days\n\n<strong>4.2 Transit time Internationally<\/strong>\n\nGenerally, orders shipped internationally are in transit for 4 \u2013 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.\n\n<strong>4.3 Dispatch Time<\/strong>\n\nOrders are usually dispatched within 2 business days of payment of order\n\nOur warehouse operates on Monday \u2013 Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.\n\n<strong>4.4 Change Of Delivery Address<\/strong>\n\nFor change of delivery address requests, we are able to change the address at any time before the order has been dispatched.\n\n<strong>4.5 P.O. Box Shipping<\/strong>\n\nwww.ergo21.com will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.\n\n<strong>4.6 Military Address Shipping<\/strong>\n\nWe are able to ship to military addresses using USPS. We are unable to offer this service using courier services.\n\n<strong>4.7 Items Out Of Stock<\/strong>\n\nIf an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.\n\n<strong>4.8 Delivery Time Exceeded<\/strong>\n\nIf delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation\n<h3>5. Tracking Notifications<\/h3>\nUpon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.\n<h3>6. Parcels Damaged In Transit<\/h3>\nIf you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.\n<h3>7. Duties &amp; Taxes<\/h3>\n<strong>7.1 Sales Tax<\/strong>\n\nSales tax has already been applied to the price of the goods as displayed on the website\n\n<strong>7.2 Import Duties &amp; Taxes<\/strong>\n\nImport duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and encourage you to be aware of these potential costs before placing an order with us.\n\nIf you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.\n<h3>8. Cancellations<\/h3>\nIf you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order\n\nhas already been dispatched, please refer to our refund policy.\n\n<strong>9. Insurance<\/strong>\n\nParcels are insured for loss and damage up to the value as stated by the courier.\n\n<strong>9.1 Process for parcel damaged in-transit<\/strong>\n\nWe will process a refund or replacement as soon as the courier has completed their investigation into the claim.\n\n<strong>9.2 Process for parcel lost in-transit<\/strong>\n\nWe will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.\n<h3>10. Customer service<\/h3>\nFor all customer service enquiries, please email us at info@ergo21.com\n\n<strong>STORE PICKUP \u2013 4 Park Newport, Newport Beach, CA 92660<\/strong>\n\nOrders can be picked up Mon \u2013 Friday, 12pm \u2013 5pm. An email will be sent when your order is ready for pickup.\n<h3>USA RATE SHIPPING<\/h3>\nOrders are generally shipped within 72 hours (Monday \u2013 Friday) using USPS or UPS based on the zones.\n\nUSA Post\u2019s delivery standard is 2 \u2013 7 days. Our shopping cart calculates the shipping charges based on the product and destination. Please email us for the shipping costs for special needs.\n\nwww.ergo21.com (\u201cwe\u201d and \u201cus\u201d) is the operator of (www.ergo21.ocm) (\u201cWebsite\u201d). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Policy www.ergo21.com (\u201cwe\u201d and \u201cus\u201d) is the operator of (www.ergo21.com) (\u201cWebsite\u201d). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. 1. General Subject to [&hellip;]<\/p>\n","protected":false},"author":631,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21559","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping Policy - Ergo21<\/title>\n<meta name=\"description\" content=\"Read the Ergo21 Shipping Policy for details on delivery times, shipping rates, and order processing. 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